62 Saratoga St Apt 3 Lowell MA 01852 * (978) 866 - 9234 * joy.mosenfelder@gmail.com

Objective

Community minded socially oriented freelance ideas person eager to apply skills for a dynamic cause driven organization.

Community Teamwork Inc, Lowell MA

August 2008 – November 2008

SSTAP Housing Assistance Coordinator

·          Provided low income homeless families displaced by domestic violence with housing resources and advocacy

·          Counseled program participants on budgeting choices to foster long term stability and goal setting

·          Managed lease agreements for transitional apartments for program participants

·          Attended trainings on Domestic Violence and Conflict Resolution as needed

 

Sexual Assault Crisis Center, Appleton WI                                      January 2005 – July 2008

Volunteer Sexual Assault Victim Advocate

·          Acted as an emotional support and information resource for rape victim during hospital exam and police interview

·          Provided emergency counseling on crisis hotline outside of normal business hours

·          WCASA certified advocate

 

Pitney Bowes, Appleton WI                                                           September 2004 – July 2008

Premier Support Service, Leasing, and Postage Specialist                           (June 2007 – July 2008)

·          Provided over the phone billing and technical support for high end mailing equipment

·          Generated revenue through supply sales and inbound collections

·          Assisted with organizing contests and incentives to improve department morale and drive productivity

Account Integrity                                                                                           (October 2005 – June 2007)

·          Processed changes and accurately maintained customer contact information across multiple databases

·          Processed data tracking employee performance statistics and productivity metrics

·          Developed presentations and educational handouts detailing departmental functions

Small Business Customer Service                                                     (September 2004 – October 2005)

·          Provided technical support for customers with low end Postage Meters

Bachelor Fine Arts                                                                                       December 2005

Bowling Green State University (BGSU)

            Major – Creative Writing

Minor – Women’s Studies